REFUND POLICY:

We have a 03-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at litkrafts@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at litkrafts@gmail.com or contact us on +919845065507 to convey any quality issues with your candle.


DAMAGES & ISSUES:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS AND NON-RETURNABLE ITEMS:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.


EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted is contact us on +919845065507.

REFUNDS:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


DELIVERY:

Delivery issues related to undelivered, missing and/or damaged boxes to be reported within 48 hours of delivery confirmation. Please note delivery confirmation is shared by the agent via text and/or email.

We reserve the right to cancel your order if the given pincode (zip code) is not serviceable by our delivery partner. Your payment will be refunded within 5-7 days after cancelation.